Terms & Conditions

This agreement is put in place so you know exactly what a session with us entails and to ensure that we are able to deliver on your expectations. Please read all information carefully, and if you have any questions at any time, just ask.

 

The payment of our booking and session fee is to reserve your allocated shoot date (estimated due date for newborn sessions), time and current fees. Your session fee does not include any prints or products, including digital files. These are available for purchase. An additional fee of $100 applies for all sessions on Saturday’s, we are closed on Sunday’s. This amount is also non-refundable.

 

Cassie usually gets bookings months in advance, and only takes on limited bookings per week to allow for moving session dates due to babies not being born on their exact due date, and to allow time for the editing of your images.It is advisable to book as soon as you have a due date. If your baby has already been born, contact me asap and I will do my best to accommodate where available.

 

If you, your child or any attending individual is feeling unwell, please call to reschedule. The studio understands that sometimes, this happen. If you must cancel, please try to do so at least 48 hours prior to your session, in the case of not showing up for your session, you forfeit your entire booking/session fee/gift card. The booking and session fee is non-refundable but is transferrable for another date/time as agreed.

 

Re-shoots are at the discretion of the studio and are not given for regretful personal choices such a hair and clothing, or for non-compliant children on the day of the session.

 

There is no extra charge for moving a session if you have given at least 2 days notice. If it is under 2 days, or you have to cancel at the last minute, a $200 reschedule fee will apply to secure the next booking. Please understand, as a small business, I am only able to hold 2-3 sessions per week. Therefore last minute cancellations will incur your session fee as payment for my time allocated for you. 

 

Rescheduling your session before 2 days from your session, your session deposit paid can be transferred ONCE. If the next session that was booked in is needed to be again rescheduled, an additional $200 payment will be due to secure the next date/session.

 

Attendance at your photo session is limited to those individuals being photographed. In the case of children and newborns, attendance is limited to 2 parents only (if more parents or grandparents are wishing to attend please discuss this with the studio). Siblings are welcome if they are to be photographed as well. In order to minimise distractions and ensure a more productive and successful session it is recommended that the number of persons present be kept to an absolute minimum

 

By booking a shoot with Cassie J Photography, you acknowledge, on behalf of all participants, that Cassie J Photography retain the copyright to all images created and reserve the right to use any images in marketing/promotional materials either printed or electronic, including websites and social media profiles. If you do not agree to public use, please ensure you discuss this with us at your Shoot Design Appointment, this is your choice.

Cassie J Photography retain the right to enter any images in industry awards and competitions.

 

When your images are ready to be viewed, you will be emailed and a date will be set for your design and ordering appointment which will be scheduled at a mutually convenient time within 2 weeks. You will be expected to finalise your order at this session, so we request that all decision makers are present during the Design and Ordering Appointment. 

 

Our design and ordering appointments are conducted in our studio. This is where you view your edited images for the first time and decide what you’d like to do with your chosen images. We provide assistance with choosing products and have samples of sizes and products in our studio. This is a very relaxed session. We do NOT hard sell. We are simply there to help you decide on the images and/or products you wish to purchase. 

 

You agree that you have received, read and understand the studio’s price list which will remain as the price list for your session, even if the studio’s prices increase between the booking date and your shoot. It is agreed that you will be offered additional product and prices if they happen to change during this time, but only if they benefit you, the client. The price list does not transfer to subsequent shoots in the years to come.

 

You agree that ALL interested parties have received, read and understood the studio’s price list. This means that all financial decision makers in relation to your session are fully aware of the price list associated with your session PRIOR TO BOOKING. You understand that it is our goal to create images that you simply can’t live without. Please prepare yourself to LOVE all of your images and budget accordingly.

 

Full payment for your order is due at the time of ordering at your Image Selection Session and can be made by cash, direct deposit or credit card. Due to the custom nature of each session, all sales are final. Please be sure to inspect your images carefully. Once images and products are ordered, all sales are final. Payment plans are available through PayRight, minimum 10% deposit required and terms available up to 12 months.

 

Your ordered products will be ready for collection within 4-6 weeks (depending on your order). We will contact you to arrange a convenient time for you to collect your order from our Hunterview Studio or if local to the Singleton area Cassie is happy to arrange delivery of your products to your home.

 

Due to the custom nature of our products, we cannot offer a refund or exchange on items once the order has been placed with our suppliers. Photo sessions are only availably to immediate family, if other family members are to be involved please consult Lauren prior to your session.

 

The images will be fully processed and finished when you see them at your design and ordering appointment. The studio does not offer extreme re-touching services such as head swapping and changing clothing colours.  

 

Handling, storage and maintenance of your portraits are your responsibility. MAKE SURE YOU BACK UP YOUR DIGITAL FILES. Handle your prints with extreme care. Damage incurred as result of improper handling, framing or hanging is the responsibility of the client. Please be aware that light impacts everything – white frames will colour over time and black frames may fade slightly, even though they are of the highest quality. We cannot guarantee that a white frame purchased today will match exactly a white frame purchased 5 years ago. 

 

Clients are to be made aware that there may be slight colour differences between what they view on their home computer compared to what is printed. This is due to the differences in monitor calibration. All monitors used by the studio are fully calibrated and are matched to the profile of our professional labs. This colour variation also applies to press printed products such as greeting cards. In short, if you print from Big W and they don’t look the same as from a pro-lab, it is due to the poor quality of the print, not the digital file provided by the studio.

 

Images are not to be used for commercial use without written consent by Cassie Cooke (Cassie J Photography).

 

Please advise to the photographer through by email, if there are any family members that have any special needs/ circumstances or allergies.

 

We reserve the right to refuse any service at any time. 

Clients that attend their photography session in a disorderly state, or show disrespect to Cassie Cooke and her photography equipment will result in cancellation of the session immediately. No refund will be issued as per the cancellation terms.

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